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ERROR CODES
Error 135000
Error 135000 ("Generic user error") is a catch-all code the WhatsApp Cloud API returns when a send fails for a reason Meta does not disclose; in practice it appears most often during portfolio-level pacing and limit checks introduced with the October 2025 changes, and on transient Meta-side problems. It is not charged.
portfolio level limitheld messagepacingerror 135000 portfolio pacing
Why it matters
135000 is ambiguous by design, which makes it dangerous for tools that either mark it failed forever or retry it in a loop. Treating it as a temporary hold with a bounded retry is the only handling that matches how it behaves.
In VGraple CRM
135000 failures are held and retried on a backoff schedule with a cap, then surfaced with the payload for support if they persist; the channel health panel correlates them with portfolio limit state. The 135000 guide explains what to check on the portfolio.
Related terms
Portfolio Level Limit, Held Message, Pacing, help/error-135000-portfolio-pacing.