Pick the route that matches what you need. Every one of them reaches the team that builds the product; there is no outsourced first line.
Product support (existing users)
Open Help, then Support inside the app and describe the issue; replies arrive in the same thread and by email. Or write to [email protected]. Hours: Monday to Friday, 10 AM to 7 PM IST. Outside hours, the help center covers setup, Meta rules and every error code we handle, and messages left overnight are answered the next working morning.
Starter and above get email support in addition to the in-app desk; Growth gets a priority queue; Scale gets a dedicated account manager with SLA-backed support.
Talk to sales or book a walkthrough
Email [email protected] with your business type, team size and roughly how many WhatsApp conversations you handle a month, and we will reply with a 30-minute slot. A walkthrough covers your use case on a live workspace, migration from your current platform (contacts and templates), and the Meta side: business verification, display name, messaging tiers and what your messages will cost.
Prefer to try first? The free plan connects a real number, and the sandbox number lets you test before connecting anything.
Send a message
We reply within a few hours on working days.
Agencies and partners
The partner programme pays 20 percent recurring commission on every workspace you bring, with shared onboarding for each client. Write with "Partner" in the subject.
Security, privacy and data requests
Security disclosures, data processing questions and deletion requests: [email protected] with "Security" or "Data request" in the subject. The data processing agreement, privacy policy and security overview are published.
Company
VGraple, Ahmedabad, Gujarat, India. Product: VGraple CRM (web at crm.vgraple.co.in; Android app on Google Play). Founder: Chirag Darji. Press and partnership boilerplate is on the about page.