Privacy Policy

1. Introduction

VGraple ("we", "us", or "our") operates VGraple CRM at vgraple.co.in. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our WhatsApp Business automation platform. By using VGraple CRM, you agree to the practices described in this policy.

2. Information We Collect

Account information: Name, email address, phone number, company name, and billing details when you register.

Usage data: How you use the platform - features accessed, messages sent, flows created, and performance metrics.

Customer data: Contact information, conversation content, and metadata related to your customers that is processed through the platform on your behalf. You retain ownership of this data.

Technical data: IP addresses, browser type, device identifiers, and access logs for security and performance purposes.

3. How We Use Your Information

• ⬢ Provide, maintain, and improve the VGraple CRM platform
• ⬢ Process transactions and send related notices
• ⬢ Send product updates, support responses, and service notifications
• ⬢ Monitor and analyse usage for performance improvement
• ⬢ Detect and prevent fraudulent or unauthorised activity
• ⬢ Comply with legal obligations

4. Data Security

We implement AES-256-GCM encryption for all customer PII (contact phone numbers, names, email addresses, and message content) stored in our database. Data is hosted on Oracle Cloud infrastructure in the Asia-Pacific (Mumbai) region. We perform daily encrypted backups with 14-day retention.

5. Data Sharing

We do not sell your personal data. We share data only in the following circumstances:

• ⬢ Service providers: Trusted third parties (cloud hosting, email delivery, analytics) bound by confidentiality obligations
• ⬢ Meta / WhatsApp: As required to deliver messages via the WhatsApp Business API
• ⬢ Legal requirements: When required by law, court order, or government authority
• ⬢ Business transfer: In connection with a merger, acquisition, or sale of assets

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also object to processing or request data portability. To exercise these rights, contact us at [email protected].

7. Cookies

We use essential cookies for authentication and session management, and optional analytics cookies to understand how the platform is used. You can control non-essential cookies through your browser settings.

8. Data Retention

We retain your account data for as long as your account is active and for a reasonable period thereafter. Customer conversation data is retained for the period specified in your service plan. You may request deletion of your account and associated data at any time.

9. Children's Privacy

VGraple CRM is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on our platform. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

For questions about this Privacy Policy, contact us at:
Email: [email protected]
Website: vgraple.co.in/contact