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ERROR CODES
Error 132016
Error 132016 ("Template is disabled") is returned when a business tries to send a template that Meta has permanently disabled, normally after a third low-quality pause within a period. The template cannot be reactivated; a new template with different content and a better audience is required.
template pauseerror 132015template quality ratingerror 132015 132016 template paused
Why it matters
132016 is the end of a template's life and a warning about the account: the audience or the message was rejected by recipients three times. Recreating the same text under a new name usually earns the same result and draws attention to the WABA.
In VGraple CRM
Disabled templates are marked in the template list and removed from pickers; the broadcast holding on them is cancelled with the recipients preserved so you can re-send with a new template. The 132015 and 132016 guide covers what to change before submitting a replacement.
Related terms
Template Pause, Error 132015, Template Quality Rating, help/error-132015-132016-template-paused.