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Every AI action in VGraple CRM is paid for in AI credits, and every workspace gets 1,000 free credits each month. This guide covers what each action costs, how to buy more, and what happens when the balance reaches zero.
Before you start
- AI credits belong to the workspace, not to one person. Everyone on the team draws on the same balance.
- Owners and admins see the balance and buy packs under Settings, then AI.
- AI credits are separate from your plan price and from Meta's message charges. Three different things, three different bills.
What you get free
- 1,000 credits every month, on every plan including Free. They arrive on the 1st and do not carry over to the next month.
- 1,000 welcome credits for a new workspace, valid for its first 14 days, so you can set up and test an AI Agent before the monthly credits matter.
Credits that expire soonest are spent first, so the free monthly credits go before a pack.
What each action costs
| Action | AI credits | With your own AI key |
|---|---|---|
| AI Agent or AI Reply answers a customer (WhatsApp, Instagram, Messenger, website chat) | 10 per reply | 2 |
| Test console turn or prompt debugger question | 10 per turn | 2 |
| Reply suggestion in the inbox | 2 per suggestion | 0.4 |
| Conversation summary | 3 per summary | 0.6 |
| Write my agent instructions | 5 per draft | 1 |
| Adding documents to a knowledge base | 1 per 5,000 words | 0.2 |
Two things are never charged: testing an AI connection, and the knowledge search that runs inside an AI reply, because the reply already covers it.
Credits are only taken when the action succeeds. If the AI could not produce an answer, no credits are used.
Buying more credits
- Go to Settings, then AI.
- Under the balance, choose a pack.
- Pay by card or UPI. The credits are added as soon as the payment is confirmed.
| Pack | Price | What one AI reply costs |
|---|---|---|
| 10,000 credits | Rs 399 | Rs 0.40 |
| 50,000 credits | Rs 1,699 | Rs 0.34 |
| 200,000 credits | Rs 5,999 | Rs 0.30 |
A pack is a one-off purchase. Nothing renews by itself unless you switch on auto top-up, which buys a pack for you when the balance runs low. Pack credits last 12 months, so a pack you do not finish this month is still there next month.
Three worked months, from a salon that stays inside the free credits to a clinic with a busy AI Agent, are in the AI credits section of the pricing page.
Where to see your balance
Settings, then AI shows the balance, how much of it is free and how much is paid, when each lot expires, and a statement of what used the credits: AI Agent replies, the inbox assistant, knowledge base and so on. The Android app shows the balance under More, then Plan and billing.
When credits run out
- AI Agent and AI Reply steps: the customer gets the fallback message you set for the bot, not silence, and the conversation is left for your team.
- Suggestions and summaries: the inbox says your AI credits are used up.
- The account owner gets an alert in the app and by email, with a link to top up.
- Everything else keeps working: the inbox, flows without AI steps, broadcasts, templates and the API do not use credits.
The balance cannot go below zero, and nothing is charged to your card unless you buy a pack or have switched on auto top-up.
Using your own AI key
On Starter and above you can connect your own OpenAI or Anthropic key under Settings, then AI. You then pay your provider directly for the model, and each action here costs one fifth of the credits: an AI reply costs 2 credits, not 10. The rest pays for the platform work that still runs on our side. See bring your own AI key.
Troubleshooting
- The AI stopped replying. Check the balance under Settings, then AI. If it is zero, buy a pack or wait for the 1st. If credits are left, see AI on but not replying.
- The balance dropped faster than expected. Open the statement on the same page. Test console turns cost the same as real replies, so heavy testing shows up there.
- A pack payment went through but the balance did not change. Reload the page after a minute. If it is still missing, write to us from the in-app Support inbox with the payment reference.