Invoices and GST

Every payment to VGraple CRM produces a GST tax invoice as a PDF. It is emailed to you and it stays available in the app. A business in India pays in Indian rupees with GST included in the price; a customer outside India pays in US dollars with no GST. This guide shows where to enter your billing details and GSTIN, where the invoices are, what they show, and how refunds are documented. Meta's message charges are a separate bill from Meta and are not part of these invoices.

Before you start

• Billing documents are visible to the Owner and Admins (organisation settings permission).
• Have your legal business name, billing address and, if you are registered for GST, your GSTIN ready.
• Decide which email addresses should receive invoices. You can add up to five.

Enter your billing details

1. Go to Settings, then Billing, and find the Billing details card.
2. Choose what describes you: a business in India with a GSTIN, in India without a GSTIN, or outside India.
3. Enter the legal name, address, city, PIN or postal code, and the state (in India) or country (outside India).
4. If you chose India with a GSTIN, enter the GSTIN.
5. Add up to five email addresses that should receive invoices, for example the owner and the accounts mailbox.
6. Save.

A change to billing details applies to future invoices only. Invoices that have already been issued are not changed.

Rupees or dollars

The currency follows the billing details you save.

The currency is fixed after your first payment. If your business moves country after that, write to us in Support and we make the change with you.

Plan prices in rupees, GST included, are Rs 1,499, Rs 3,499 and Rs 7,999 a month for Starter, Growth and Scale, or Rs 1,199, Rs 2,799 and Rs 6,399 a month billed annually. In dollars they are $19, $49 and $119 a month, or $15, $39 and $95 a month billed annually. AI credit packs are Rs 399, Rs 1,699 and Rs 5,999 with GST included, or $4.99, $19.99 and $69.

Where to find an invoice

1. Go to Settings, then Billing, and scroll to the Invoices list.
2. Each payment has its own invoice. Open it to download the PDF.
3. The same PDF is emailed when the payment is made. It goes to the invoice email addresses in your billing details. If you have not set any, it goes to the workspace owner.

Invoices stay in the list, so you can download one again at any time.

What the invoice shows

The invoice is a GST tax invoice. It carries:

• An invoice number such as VG/2627/008412. Numbers run in sequence within each financial year, so a missing number is easy to spot.
• The seller: VGraple, GSTIN 24ASDPD0894J1ZT, Ahmedabad, Gujarat.
• Your legal name and address from the Billing details card, and your GSTIN if you entered one.
• The service code, SAC 998315.
• The plan or AI credit pack you paid for and the amount.

For a customer in India the invoice also shows the taxable value and the tax separately. The price you paid already includes the GST; the invoice shows how it splits.

Claiming input tax credit

If your business is registered for GST, enter the GSTIN in the Billing details card before you pay. It is printed on future invoices, which is what a registered business needs to claim input tax credit. An invoice issued before you added the GSTIN does not change, so add it first if the credit matters to you.

A business in India without a GSTIN still gets a GST tax invoice for every payment. It shows the same tax, without a customer GSTIN.

Refunds and credit notes

• An annual plan gets a full refund if you ask within 14 days of the first annual payment.
• Otherwise there are no refunds for part of a period, on monthly or annual plans.
• A monthly plan can be cancelled at any time. It simply does not renew.
• AI credits are not refundable.

Every refund produces a credit note against the original invoice. The credit note is emailed the same way an invoice is, so your accountant has both documents. To ask for a refund, write to us in Support or email [email protected]. The full wording is in the refund policy.

How renewals are invoiced

In India plans are prepaid. Each period is paid for when it is due: you get a renewal notice and pay again by UPI, netbanking or card. Nothing is debited automatically. Each of those payments has its own invoice. When you buy a different plan part way through a period, the unused days of the current period are credited: the invoice shows the new plan at its full price and the credit as its own line, for example "Credit for unused Starter days".

Outside India the plan renews automatically on the card, and each renewal has its own invoice. An annual plan is one payment and one invoice for the year.

Meta's invoices

Meta charges for WhatsApp messages are billed by Meta to your own Meta account. They appear in Meta Business Manager under Billing for your Business Portfolio, with Meta's own invoices and tax treatment. VGraple CRM shows the usage and a cost estimate, but those charges are never on a VGraple invoice. See platform fee vs Meta charges.

Settings and options

Troubleshooting

Support hours are Monday to Friday, 10 AM to 7 PM IST.

Keep the invoice email addresses current. A mailbox that belonged to someone who has left is the most common reason an invoice goes missing, and the copy in the Invoices list is always there if an email is lost.