On this page
Every payment to VGraple CRM produces a numbered receipt on the Billing page, and card payments also have full invoices in the billing portal. GST-compliant tax invoices carrying your GSTIN are issued on request once your details are on file. Meta's message charges are a separate invoice from Meta. This guide shows where each document lives and what to send us for GST.
Before you start
- Billing documents are visible to the Owner and Admins (organisation settings permission).
- Have your legal entity name, billing address and GSTIN ready if you need tax invoices.
Receipts on the Billing page
- Go to Settings, then Billing, and scroll to Payment History.
- Each row shows the date, plan, cycle, amount and gateway. Click the receipt to open it.
- The receipt carries an invoice number in the form INV-000123, the organisation name, the date paid, the plan and period, the amount in INR, the gateway (Stripe or Cashfree) and the gateway's payment reference.
- Use the print button (or the browser's print) to save it as a PDF.
Invoices in the billing portal
For card subscriptions, Manage billing opens Stripe's billing portal, where every invoice for the subscription is listed with a PDF download, and where the billing name, address and tax ID fields can be edited. Invoices generated there show the same amounts as the receipts.
GST tax invoices
VGraple is a registered business in India and GST applies to the platform fee as per law. To receive tax invoices that carry your GSTIN:
- Write to support (Settings, Help and support, or the contact page) with your legal name, billing address, state and GSTIN.
- Support records the details on your organisation; from then on each payment's tax invoice is issued with them and sent to the Owner's email.
- For past payments, ask in the same thread and they are issued retrospectively for the current financial year.
Receipts on the Billing page do not currently have a GSTIN field of their own, which is why the request step exists.
What the receipt is for
The receipt is proof of payment for your own accounts: the amount debited, when, for which plan and period, through which gateway and with the gateway's own reference so it can be matched to the card statement. Bookkeepers usually file it with the bank entry. It is generated on demand from the payment record, so it is always available for as long as the organisation exists, and it can be printed again at any time.
When you need the tax invoice instead
Input tax credit under GST needs a tax invoice that shows the supplier's GSTIN and the recipient's GSTIN, the place of supply and the tax breakup. That document is issued from our accounting records rather than from the app, which is why it is a request rather than a button today. Send the details once; the invoice for every payment from then on is emailed automatically, and earlier payments in the same financial year are covered on request.
Common questions from accountants
The platform fee is a supply of software services; TDS may apply under your accountant's reading of the rules, and we issue the certificate acknowledgements needed for it. Prices on the site are shown before tax. Foreign-registered customers paying by card receive invoices in INR with the card's converted amount on the statement; the receipt shows INR only. Meta's message charges are invoiced by Meta and are outside VGraple's accounting.
Meta's invoices
Meta charges for delivered template messages appear in Meta Business Manager under Billing for your Business Portfolio, with their own invoices and GST treatment from Meta. VGraple CRM shows the usage but never the invoice; see platform fee vs Meta charges.
Settings and options
| Document | Where | Who |
|---|---|---|
| Receipt (INV number) | Billing, Payment History | Owner, Admin |
| Card subscription invoices | Manage billing (billing portal) | Owner |
| GST tax invoice with GSTIN | By request, emailed | Owner's email |
| Meta message invoice | Meta Business Manager, Billing | Portfolio admins |
Troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| Payment History is empty | No paid plan yet, or the payment is still confirming | Wait a minute and refresh; check the card statement |
| Receipt shows a different organisation name | The name was changed after payment | Receipts use the current name; ask support for a corrected copy |
| Need an invoice in a different currency | Plans are priced in INR | Card statements show the converted amount; invoices stay in INR |
| Auditor asks for the GSTIN of VGraple | Standard request | It is printed on tax invoices; ask support if you need it earlier |
Support hours are Monday to Friday, 10 AM to 7 PM IST.
Keep the Owner's email address current under Settings, Profile, because tax invoices, payment failure notices and receipts all go there; a departed founder's inbox is the most common reason invoices go missing. If a finance mailbox should receive copies, tell support and it is added to the invoice recipients without needing a seat.
For annual plans the receipt covers the full twelve-month period in one line, and the tax invoice is issued once for the year; monthly plans produce one of each per month, numbered in sequence so gaps are easy to spot at year end.