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MESSAGING AND TEMPLATES
List message
A list message is an interactive WhatsApp message that shows a short body and a button; tapping the button opens a menu of up to ten rows, optionally grouped into sections, each with a title and a description. The customer picks one row and the choice is returned to the business with its ID.
interactive messagereply button messagechatbot flowflow builder
Why it matters
Reply buttons stop at three options; a list carries ten with descriptions, which is what a menu, a service picker, a department chooser or a FAQ index needs. Because the choice returns an ID, routing is exact, and the description line reduces wrong picks. Lists cannot be sent from a template, so they belong inside the window after a first reply.
In VGraple CRM
The flow builder's list node lets you define sections and rows with a preview, and each row becomes a branch. Lists are common as the first step after a keyword or a QR scan ("What can we help with?") and in restaurant, clinic and salon menus; the inbox composer also offers lists for agents.