Support requests now live in one thread system inside the app; replies arrive in the thread and by email, and you can answer the email to continue the conversation.
What changed
- Batches of updates are sent as one email, not one per message.
- Owners see every thread for their workspace.
What to do
Nothing is required. The change applies to every workspace. If you notice a behaviour that differs from a help article, the article date tells you whether it predates this release; write to [email protected] and we will correct it.
