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Instagram DMs and Messenger: rich inbox with names, photos and media

Instagram and Messenger conversations show the sender's name and photo where Meta allows it, with media, reactions and quick replies handled the same way as WhatsApp.

Updated 14 Aug 2026 · 1 min read

An Instagram direct message open in the VGraple CRM inbox alongside WhatsApp and web chat conversations

Instagram and Messenger conversations show the sender's name and photo where Meta allows it, with media, reactions and quick replies handled the same way as WhatsApp.

What changed

  • Profile lookups respect Meta's app-level quota; when it is exhausted the inbox shows a cooldown instead of failing.
  • Media is re-fetched when Meta URLs expire.

What to do

Nothing is required. The change applies to every workspace. If you notice a behaviour that differs from a help article, the article date tells you whether it predates this release; write to [email protected] and we will correct it.

A WhatsApp conversation open in the VGraple CRM team inbox, with tags, conversation stage, AI paused, the 24-hour window timer and a resolve button in the header

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