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AUTOMATION AND AI
Quick reply (saved response)
A quick reply, also called a saved response or canned response, is a pre-written message an agent can insert into the composer with a shortcut such as /hours, optionally with variables for the contact's name, the agent's name or a link. It is a productivity feature for humans, distinct from the quick reply buttons that appear on WhatsApp templates.
quick reply buttonreply suggestionshared inboxquick replies
Why it matters
Half of support replies are the same twenty answers. Saved responses make them consistent and instant, and they are the first step toward automation: the answers that get sent most are the ones a flow or the AI should handle next.
In VGraple CRM
Quick replies are managed by admins under inbox settings and used with a slash shortcut in the composer, with variables filled from the contact; they work on every channel. The quick replies guide covers organising them by team.