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AUTOMATION AND AI
Flow node
A flow node is a single step in a chatbot flow, connected to other nodes by edges that define what happens next. Node types cover talking (text, media, template, buttons, list, WhatsApp Flow form), deciding (condition, delay, AI response), doing (update contact, tag, assign, move stage, webhook, create lead or appointment) and ending (human handoff, end).
chatbot flowkeyword triggerinteractive messageflow nodes reference
Why it matters
Node types define what a bot can do without code. A builder with only message nodes makes a menu; one with conditions, CRM actions and webhooks makes a process. Knowing the node set is the fastest way to judge whether a flow can be built at all.
In VGraple CRM
The builder has 16 node types with per-node settings and a preview of what the customer sees; the node reference documents every one with examples. Nodes can read and write contact fields, tags, stages and custom fields, so the flow and the CRM stay in sync.
Related terms
Chatbot flow, Keyword trigger, Interactive message, Automation rule.