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Compliance and security

What is encryption at rest?

Encryption at rest is the practice of storing data in encrypted form on disks, databases and backups, so that anyone who obtains the storage without the keys cannot read it. It complements encryption in transit (TLS) and is a baseline expectation in data protection law and in security questionnaires.

Updated 29 Aug 2026 · 1 min read

On this page
  1. Why it matters
  2. In VGraple CRM
  3. Related terms

COMPLIANCE AND SECURITY

Encryption at rest

Encryption at rest is the practice of storing data in encrypted form on disks, databases and backups, so that anyone who obtains the storage without the keys cannot read it. It complements encryption in transit (TLS) and is a baseline expectation in data protection law and in security questionnaires.

piiaudit logdata processing agreement

Encryption at rest in one line

Why it matters

The most common data breach is not a live hack but a lost backup, a misconfigured bucket or a decommissioned disk. Encryption at rest neutralises those. Field-level encryption goes further: even someone with database access sees ciphertext for personal fields.

In VGraple CRM

Personal fields (names, phone numbers, emails, addresses and similar) are encrypted at field level with keys kept outside the database, with separate blind-index columns so search and deduplication still work; storage volumes and backups are encrypted as well. The security page has the details.

PII, Audit log, Data processing agreement.

Frequently asked questions

Is WhatsApp end-to-end encryption preserved?
Messages are end-to-end encrypted between the customer and Meta's Cloud API; from there they reach your CRM over TLS and are stored encrypted at rest. Meta documents this model for all API providers.
Can VGraple staff read my messages?
Access is restricted to named engineers for support with your permission and is logged.
Are backups encrypted?
Yes.

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