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Compliance and security

What is an audit log?

An audit log is a chronological record of significant actions taken in a system, each entry noting the actor, the action, the target and the time: sign-ins, exports, template and flow changes, contact deletions, role changes, API key creation. It exists so that an organisation can answer "who did this" during an incident, an audit or a dispute.

Updated 29 Aug 2026 · 1 min read

On this page
  1. Why it matters
  2. In VGraple CRM
  3. Related terms

COMPLIANCE AND SECURITY

Audit log

An audit log is a chronological record of significant actions taken in a system, each entry noting the actor, the action, the target and the time: sign-ins, exports, template and flow changes, contact deletions, role changes, API key creation. It exists so that an organisation can answer "who did this" during an incident, an audit or a dispute.

role based accesstwo factor authenticationencryption at rest

Audit log in one line

Why it matters

Data protection laws expect accountability, customers in regulated sectors ask for it, and the day a contact list turns up with a competitor the log is the only evidence. It also deters: people behave differently when actions are recorded.

In VGraple CRM

Owner and admin actions, exports, deletions, permission and settings changes and API key events are logged with actor, IP and time, viewable and exportable under Settings, Security. The log is append-only.

Role-based access, Two-factor authentication, Encryption at rest.

Frequently asked questions

Are message reads logged?
Conversation access is scoped by role and team; the log records exports and deletions rather than every read.
How long is the log kept?
For the retention period stated in the DPA; export it periodically if your policy needs longer records.
Can the log be edited?
No. Entries are append-only, and deleting a user does not remove the actions recorded against them.

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